Job Opening: Sales Account Coordinator (F/T) – Wilmer/Rockwall, TX

The Texas location is temporarily operating in Wilmer, TX while the permanent, new, and larger location is being built in Rockwall, TX. Relocation to the new facility in Rockwall is expected in 2018.

Main Job Tasks & Responsibilities

Provide excellent customer service; communicate, and coordinate with other departments to resolve tasks. First point-of-contact for general customer inquiries (e.g., pricing, products, scheduling etc). Build and maintain business relationship with customers by providing prompt and accurate service; promote customer loyalty.


  • Process and follow-up on orders, applications, samples, and requests from customers and prospective customers
  • Anticipate and assist customer needs and questions, problem solving
  • Responding promptly to all inquiries by telephone, electronically, and/or in person
  • Cross-selling and educating customer regarding any product or service questions
  • Gather market and competitor information/data
  • Additional customer service and sales support related assignments


  • Must have at 1-3+ years of B2B customer service and/or work experience in foodservice-related industry
  • The ideal candidate will have good writing and communication skills, be resourceful, and be a team player
  • Applicant must be authorized to work in the US
  • Strong computer skills
  • Fluency with Microsoft Excel/Word/Outlook and internet knowledge
  • 10 key skills
  • Bilingual preferred


  • Salary DOE
  • Health/Dental available after three-month probation period
  • 401K after one year employment
  • Other miscellaneous perks may include: up to 50% off at Lollicup® Coffee & Tea corporate-owned stores, Company Dinners, and annual Company Trip.

Work Schedule

Monday to Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (one hour lunch break)

Please email your resume and cover letter to with “TX – Sales Account Coordinator” in subject title.

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