Online/E-Commerce Customer Service Representative (F/T) – Wilmer/Rockwall, TX

 

Lollicup is currently seeking a Customer Service Representative to assist the E-Commerce department to join our new and growing team in Texas. We are looking for someone who is energized and inspired by the possibility of being part of this exciting opportunity to contribute to a startup location in its beginning stages!

The Texas location is temporarily operating in Wilmer, TX while the permanent, new, and larger location is being built in Rockwall, TX. Relocation to the new facility in Rockwall is expected in 2018.

Duties Include (but not limited to)

  • Master our internal systems in order to efficiently process and fulfill sales orders and manage customer relationships on multiple platforms
  • Deliver above-and-beyond customer service through inbound telephone calls
  • Deliver quality email or live chat responses to our customers
  • Communication with warehouses, shipping carrier, and internal departments
  • Love talking to customers and helping others achieve a remarkable experience
  • Think creatively to improve our customer experience as well as our internal processes
  • Contact and serve customers by providing product and service information; resolving product and service problems
  • Data entry and monitoring customer purchasing behavior
  • Acquire extensive knowledge of our products and policies
  • Generate monthly sales reports. Reviewing marketing campaign reports to identify under or non-performing ad groups and working with vendors to increase overall effectiveness
  • Keep track of and maintain loyalty program

Requirements

  • A college graduate (preferred); must be authorized to work in the US
  • Excellent written and verbal communication skills (Bilingual preferred)
  • A person with the ability to prioritize and multitask, & work well under pressure & deadlines
  • Organized and detail-oriented
  • At least 1 year experience in Customer Service
  • An interest for the Foodservice industry and E-Commerce
  • Proficient in Microsoft Office applications, PowerPoint, Excel, and Word in particular

Work Schedule

  • Mon-Fri – 40 hours/week

 

Compensation

  • Salary DOE
  • Health/Dental benefits available after passing three-month probation period
  • 401K available after one year employment

 

How to Apply

Please email resume to hr.recruiting@lollicup.com with “E-commerce CSR Position” in the subject line. OR apply in person with resume to address: 1 Medline Drive Suite #200, Wilmer, TX 75172, between the hours of 9am to 5pm, Mondays through Fridays. We look forward to hearing from you. NO PHONE CALLS PLEASE!

 

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